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Terms and Conditions

 

Effective Date: 25/06/2026

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These Terms and Conditions govern the use of this website and the sale of goods and services supplied by Bespoke Industrial Ltd.

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Company Details
Bespoke Industrial Ltd
Elsie Whiteley Innovation Centre, Halifax, West Yorkshire, HX1 5ER
Company Registration Number: 16597110 (England & Wales)

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By accessing or using this website, placing an order, or purchasing goods or services from us, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website or place an order with us.

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1. Definitions

  • “Company”, “We”, “Us”, “Our” means Bespoke Industrial Ltd.

  • “Customer”, “You”, “Your” means the individual, business, or organisation purchasing goods or services from us.

  • “Goods” means any products, materials, fabricated items, or bespoke items supplied by us.

  • “Services” means any design, consultation, fabrication, delivery, installation, or related services provided by us.

  • “Contract” means the agreement between the Company and the Customer for the supply of Goods and/or Services.

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2. Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

We reserve the right to modify, suspend, or withdraw this website or any part of it without notice.

We do not guarantee uninterrupted access or that the website will always be available, secure, or free from errors or viruses.

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3. Intellectual Property

All content on this website, including text, designs, drawings, photographs, graphics, logos, and downloadable files, is the property of Bespoke Industrial Ltd unless otherwise stated.

No content may be copied, reproduced, distributed, stored, or used for commercial purposes without our prior written consent.

All intellectual property rights in bespoke drawings, concepts, manufacturing plans, and design documents produced by us remain our property unless otherwise agreed in writing.

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4. Quotations and Orders

All quotations are valid for 30 days unless otherwise stated in writing.

A quotation does not constitute a binding offer. A Contract is formed only when we confirm acceptance of your order in writing and, where applicable, receive any required deposit.

We reserve the right to refuse or cancel orders at our discretion prior to acceptance.

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5. Pricing

All prices are stated in Pounds Sterling (£).

Unless otherwise stated, prices exclude:

  • VAT

  • Delivery charges

  • Installation charges

  • Site-specific requirements

  • Additional design revisions

We reserve the right to amend prices before order acceptance if costs increase due to raw materials, labour, supplier costs, or specification changes.

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6. Payment Terms
Trade Customers

Payments may be made by:

  • Bank transfer

  • Approved credit account

Credit accounts are granted solely at our discretion.

Unless otherwise agreed in writing, payment terms for trade accounts are 30 days from invoice date.

Failure to pay may result in us:

  • Suspending production

  • Withholding deliveries

  • Cancelling quotations or pending orders

  • Reducing or removing credit facilities

​Consumer Customers

For consumers, payment must be made in full in advance, unless otherwise agreed in writing.

Payment is only deemed received once cleared funds are in our account.

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7. Deposits

We may require a non-refundable deposit before commencing design, procurement, fabrication, or manufacture.

Deposits secure production slots, materials, and labour allocation.

Unless otherwise agreed in writing, deposits are non-refundable once work has commenced or materials have been ordered.

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8. Bespoke and Made-to-Order Products

Many of our products are custom-made to customer specifications.

Because bespoke items are manufactured specifically for the Customer, orders for bespoke or made-to-order Goods cannot usually be cancelled, returned, or refunded once production has begun, except where required by law or where Goods are faulty.

Customers are responsible for ensuring all dimensions, specifications, finishes, and approvals are accurate before production begins.

Any customer-requested design changes after approval may incur additional charges and lead-time extensions.

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9. Delivery and Lead Times

Any lead times provided are estimates only.

We are not liable for delays caused by:

  • Supplier shortages

  • Material availability

  • Courier delays

  • Force majeure events

  • Customer delays or specification changes

Risk in Goods passes to the Customer upon delivery or collection.

Ownership of Goods remains with us until full payment has been received.

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10. Installation

Where installation services are provided, the Customer must ensure safe and suitable site access.

Delays caused by incomplete site preparation may incur additional labour or rescheduling charges.

We are not liable for delays or costs caused by restricted access, structural defects, or third-party contractor delays.

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11. Returns, Faults and Warranty

Non-bespoke Goods may be eligible for return subject to inspection and approval.

Bespoke or custom-made Goods are non-returnable unless:

  • Faulty

  • Not as described

  • Not fit for purpose under applicable law

Customers must inspect Goods upon delivery and notify us of visible damage or defects within 48 hours.

Manufacturing tolerances, natural material variation, and finish variation do not automatically constitute defects.

Where a valid defect exists, we may choose to:

  • Repair

  • Replace

  • Refund (in whole or part)

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12. Late Payment

If payment is overdue, we reserve the right to charge interest at 4% per annum above the HSBC Bank plc base rate, calculated daily until payment is made in full.

We may also recover reasonable debt recovery costs, legal fees, and administrative charges incurred in collecting overdue sums.

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13. Limitation of Liability

To the fullest extent permitted by law, Bespoke Industrial Ltd excludes liability for indirect, incidental, or consequential loss, including loss of profits, business interruption, or loss of opportunity.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability which cannot legally be excluded

Our total liability under any Contract shall not exceed the total amount paid by the Customer for the relevant Goods or Services.

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14. Third-Party Links

This website may include links to third-party websites for convenience.

We do not control and accept no responsibility for the content, security, or availability of external websites.

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15. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Fire

  • Flood

  • Power outages

  • Industrial disputes

  • Supply chain disruption

  • Government restrictions

  • Acts of God

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16. Changes to Terms

We may update these Terms and Conditions at any time.

Updated versions will take effect once published on our website.

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17. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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18. Contact

Email: mail@bespokeindustrial.co.uk

For any questions relating to these Terms and Conditions, please contact us using the details above.

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