top of page

Privacy Policy

 

Last updated: 24 June 2026

​

Bespoke Industrial Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request quotations, or use our products and services.

This policy applies to information collected through our website and through direct communications such as email, telephone, and written correspondence.

​

1. Who We Are

Bespoke Industrial Ltd is the data controller responsible for your personal information under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details:

Bespoke Industrial Ltd
Elsie Whiteley Innovation Centre
Halifax
West Yorkshire
HX1 5ER
United Kingdom

Email: mail@bespokeindustrial.co.uk
Telephone: 01422 771 460

​

2. Information We Collect

We may collect and process the following personal information:

  • Name

  • Company name

  • Job title

  • Postal address

  • Delivery address

  • Telephone number

  • Email address

  • Enquiry details and correspondence

  • Order and invoice records

  • Technical specifications, drawings, CAD files or project documentation submitted to us

When you visit our website, we may also collect technical information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data via cookies or analytics tools

​

3. How We Collect Information

We collect personal data when you:

  • Contact us by email, phone or contact form

  • Request a quotation

  • Place an order

  • Submit technical drawings or project specifications

  • Subscribe to marketing communications

  • Browse our website

​

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Provide quotations

  • Process and fulfil orders

  • Deliver products and services

  • Manage customer relationships

  • Maintain internal business records

  • Improve our website and services

  • Comply with legal and accounting obligations

  • Send relevant business updates or marketing communications where permitted by law

​

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract – where processing is necessary to provide quotations, fulfil orders, or deliver services.

Legitimate Interests – to operate and improve our business, manage customer relationships and prevent fraud.

Legal Obligation – where we must retain records for taxation, accounting or regulatory purposes.

Consent – where required for marketing communications or optional cookies.

​

6. Confidential Project Information

As part of our services, customers may provide technical drawings, specifications, CAD files and commercially sensitive project information.

We treat all such documentation as confidential and use it solely for:

  • Quotation and pricing

  • Design review

  • Manufacturing and production

  • Delivery of agreed services

We do not disclose confidential project information to unrelated third parties unless required by law or authorised by you.

​

7. Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties where necessary, including:

  • Delivery and logistics providers

  • Suppliers or subcontractors involved in project fulfilment

  • Accountants, legal advisers and professional consultants

  • IT service providers and website hosting providers

  • Payment processors

All third parties are expected to handle personal data securely and lawfully.

​

8. Cookies

Our website uses cookies and similar technologies to improve functionality and understand website usage.

Cookies may be used to:

  • Improve website performance

  • Remember preferences

  • Analyse visitor behaviour

  • Support website security

You may control cookies through your browser settings.

​

9. Data Retention

We retain personal information only for as long as necessary for business and legal purposes.

Typical retention periods include:

  • Enquiry records: up to 24 months

  • Customer project records: 6 years minimum

  • Financial records: 6 years for tax and accounting compliance

  • Marketing records: until consent is withdrawn

Technical project documentation may be retained longer where required for repeat manufacturing, warranty support or legal obligations.

​

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Despite our efforts, no internet transmission or storage system can be guaranteed as completely secure.

​

11. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of data

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent where applicable

Requests can be made using the contact details above.

​

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

​

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.

​

14. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

bottom of page